Support

Get in touch

Write to support@alydo.app and we will reply from the same address. We read every message and aim to answer within two business days.

It helps to include:

• What you were trying to do, and what happened instead
• Whether you were in the iOS app or on alydo.app in a browser
• A screenshot, if the problem is something you can see

Signed in on alydo.app? The Send feedback item in the sidebar sends us the same details with your account already attached.

Common questions

My sign-in code has not arrived

Alydo signs you in with a one-time code sent to your email, so there is no password to reset. Check your spam or junk folder first. Codes expire quickly, so if yours is more than a few minutes old, go back and request a new one. If nothing arrives after two tries, email us with the address you used and we will check delivery from our side.

A receipt was read wrong

Scanning reads the photo with AI, and a crumpled or faded docket can trip it up. You can edit any line, price, or the store name on the receipt itself, and the totals update as you go. If the same store keeps misreading, send us a photo of the receipt and we will use it to improve the parser.

Sharing with a household

A household pools receipts, insights, shopping lists and the monthly budget between the people in it. Invite someone from Settings, and leave a household from the same place. Sharing stops the moment you leave; receipt photos stay personal throughout.

Reporting someone in a household or a shared list

Households and lists are invite only: the people in one are people you invited, or whose invitation you accepted with your own address. You can leave a household at any time from Settings > Household, and the person who created it can remove a member from the same place. Either way, sharing stops immediately.

If someone in a household or on a shared list behaves in a way you want us to look at, write to support@alydo.app and tell us what happened. We look at every report and reply from the same address.

Delete your account

On the web, open Settings > Your data and choose Delete account. In the iOS app, open Settings and choose Delete account. Telling us why you're leaving is optional.

You can take a copy with you first. On the web, Download my data gives you a ZIP with spreadsheets of your receipts, items, lists and alerts, and the products and the receipt wordings your household filed under them, plus a file you can import if you come back. In the iOS app, Email me my data sends that ZIP to your sign-in address straight away. On both, the delete screen has Email me a copy of my data, ticked to start with, which sends it before anything is deleted. Receipt photos aren't included.

Deleting removes your account, receipts, shopping lists, price alerts and receipt photos straight away, and it can't be undone. If you created a household, deleting your account closes it for everyone in it; if you joined one, you leave it. Either way the other members keep their own receipts and lists, and shopping lists you created are deleted for everyone on them.

Policies

How we handle your data is in the Privacy Policy, and the rules of the service are in the Terms of Service.